Your safety and comfort
Caring for my guests and team members has always been central to my philosophy in Killaran House. However the recent Covid-19 Pandemic has brought this to a new level, and afforded me the opportunity to re-examine all of our work practices.
In a small way, I am lucky in that, prior to Irelands 'lockdown', I was still open for a number of weeks. During this time, I gained some invaluable experience in how to operate the business with both my guests and my teams safety being the utmost priority. Therefore, it is now quite an easy procedure for us to implement all the advice & protocols from the HSE, Irish Government, Irish Hotel Federation and WHO & to constantly monitor all communications
to ensure I am up to date on this rapidly evolving situation.
Examples of How We Have Made Your Visit Safer
All governing bodies agree that good hand hygiene is essential to curb the spread of Covid-19, all of my team have been re-trained on hand washing protocol. I have increased the frequency that I expect them to wash their hands. Where handwashing is not immediately available, high alcohol hand sanitiser has been provided. My team will be provided with disposable masks, gloves and aprons so that they can safely carry out their duties throughout the house.
All guests will be required to use the hand sanitiser on entry to the house and also on entry to the breakfast room. Before using the 'Café' Facilities, guests will be reminded to use the hand sanitizer. This area will be regularly santised and disposable cups will now be available.
Work practices have been re-examined and adjusted, to ensure social distancing is known and adhered to. It will be the responsibility of each guest to practice personal social distancing.
We have increased the frequency of sanitation around the house and all public areas will be thoroughly cleaned and sanitised throughout the day.
All Guest Rooms will be Fully sanitized for your arrival including all touch points.
All 3 windows in each bedroom will be left open prior to your arrival to ensure that they are properly aired and ventilated. We would also ask each guest to leave these open upon their departure to air the rooms prior to us cleaning them
Unnecessary touch points such as menus, guest directories, maps, information sheets, magazines all removed and are available on request.
As per our normal practice all linen, towels and shower curtains will be changed between guests but now we will also change the pillow & mattress protectors Upholstery will be sanitized, including cushions, throws, chairs, curtains ad carpets.
For staff safety we will not be 'servicing' guest stayover rooms. We will of course provide you with fresh towels and bins upon request.
There is a Hand santiser dispenser located at the breakfast room entrance and will be a requirement for all guests.
We have reduced the number of tables to maintain social distancing, this will mean that guests will now have to make a reservation time for breakfast.
We have switched our traditional menus with wipeable laminated menus.
Our continental buffet will now have individually wrapped portions.
There will be enhanced protocol for sanitisation of tables between guests
Kitchens & Food Preparation
Both the WHO and HSE have publicly stated that there is no evidence to suggest that Covid-19 is passed on through food
But we will have enhanced sanitisation protocols - Increased handwashing - Wearing of face masks
Our reception area will be 'unmanned' but we will be available throughout your stay with a touch of a santised bell !!
Contactless & self check-in & check-out now offered as standard
Increase limit for contactless payment
Guests keys will be santised prior to each arrival
Our guest information centre will now have only 1 laminated copy of each item for your perusal-additional disposable copies will be available or can be emailed directly to each guest.
Review & Improve Systems
I have instigated a continual review process, in relation to the steps taken to combat the spread of Covid-19, with input encouraged from guests and team members.